400+ employees, 9 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare.

This is where you come in. Helping unite physicians across the world to improve patient outcomes—and even save lives— is an incredible feeling.

Join us!

Role Description:

We are looking for a competent Support Technician (IT Support) to provide fast and useful technical assistance on computer systems. You will answer queries on technical issues, offering assistance and/or advice to solve them. 

In this position, you'll be part of the global IT crowd, as a helpdesk operator. As a Support Technician, you will be responsible for monitoring and maintaining an organization's computer systems and network, installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems onsite and online via helpdesk software, email, or phone.

Key Deliverables of the Role:

• Resolve, transfer or escalate IT tickets raised by internal employees
• Prepare Mac/Windows laptop computers and working places for usage
• Work on creating/disabling corporate accounts using Active Directory and other tools
• Troubleshoot and resolve various technical issues either in person or via phone, email, and remote control
• Perform asset management and maintenance tasks
• Develop documentation/user guides for common user issues
• Perform on/off-boarding of employees

Essential Qualifications and Experience Required:

• 5+ years of successful hands-on end-user Windows desktop support
• 5+ years of successful hands-on end-user MacOS desktop support
• Fluent in English, both written and oral
• Strong sense of discretion and confidentiality
• ONLY CANDIDATES WITH RESIDENCE IN PUEBLA CITY WILL BE CONSIDERED.

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Necessary IT skills:

• Microsoft Office support
• Windows 10 and MacOS support
• Mobile device support of both Android and iOS devices
• Know your way around Active Directory
• Knowledge of Jira Platform

Desired IT skills:

• Fantastic troubleshooting abilities
• Good documentation abilities
• Experience with remote desktop applications and help desk software
• Experience with the Office 365 suite of applications and services
• Decent Google-Fu