IT Desktop Support Associate

At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands – the ones you love and use every day!

Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Summary

Provides advanced operational support for network infrastructure and internal desktop systems software and hardware. Responsible for troubleshooting and providing solutions.

Key responsibilities

• Provides first tier technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers' desktop software and hardware
• Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
• Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors
• Creates and implements software distribution methods and standards
• Installs LAN software upgrades including planning and scheduling, testing, and coordination, and maintains integrity of the LAN software and hardware

Knowledge, Skills, and Abilities

• Minimum 1 year of prior experience as IT Support Associate/Technician. 
• Working knowledge of most Microsoft based platforms including Windows based operating systems
• Experience troubleshooting Networking issues and knowledge of Active Directory, GPOs, DHCP, DNS, SCCM. MS Office proficiency is preferred.
• Strong organization, project planning and time management skills. Capable to work under pressure and in a fast-paced environment.
• Demonstrate excellent written and verbal communication skills
• Ability to negotiate and solve conflict
• Advanced English level(B2+) & schedule flexibility is required.

Location: Leon,Guanajuato (100% on-site)