At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.

We are seeking a dedicated and customer-focused Technical Support Engineer to join our dynamic team. The Technical Support Engineer will be responsible for providing technical assistance and support to our customers, resolving product-related issues, and ensuring a seamless user experience.

This role will be responsible for:

• Provide technical assistance remotely or in person.
• Provide Technical Support to NISSAN dealer network in Latin American locations.
• Prepare and publish technical information to inform and update the region of product improvements through Technical Bulletins.
• Use of internal Nissan platforms for consultation and registration of technical issues.
• Provide training and guide to network for correct usage of technical support platform.
• Technically validate warranty reports and replacement of components in vehicles.
• Technically validate support requests for replacement of components in vehicles out of warranty (Goodwill).

Education/Certifications:

• Mechanical Engineering or similar with a specialty in the automotive industry.
• Knowledge of operation and repair of electric cars.
• Courses related to technical support, automotive repair and customer service will be considered.

Previous Work Experience:

• Preferred experience: 2 years in a similar position preferred in the automotive industry.
• Proven experience in a technical support or quality engineering role within the automotive industry.

Knowledge:

·       Ease of use and knowledge of vehicle diagnostic tools and electronic equipment. (OBD2 diagnostic tools, CONSULT III+, DRV, Midtronics electric tools, technical diagnostic, and repair tools for electric cars, etc.).

Language:

·       Fluent English (written and spoken) desirable Automotive Technical Terminology.

·       Ease of maintaining a conversation via telephone and written technical communication.

Have a valid driver´s license.

Travel: 50%

·       Availability of hours to assist technically and remotely to the markets, trips for technical assistance within the region and training.

·       Must have passport.

·       VISA is desirable.

Computer Skills:

·       Intermediate knowledge of Microsoft Office packages (Excel, Power Point, Word).

·       Knowledge in systems related to Project Management (Monday, One Note, Teams, etc.).

Competences:

• Ability to communicate technically with technical instructors, bosses, workshop managers and management levels within the organization.
• Ability to transmit technical information to the different support teams in Japan, USA, Europe, Thailand, and Mexico.
• Ability to search for similar incidents through the query platform.
• Proactivity to support to the team in resolving field incidents.

What we offer

As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits.

Welcome to an open lane of possibility. Apply Now.

Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.