Position Summary

The Analyst , Quality Management is responsible for the monitoring, evaluating and reporting on policy and procedures compliance throughout all aspects of Quality Monitoring.

Education and Experience

• Fluent in English both speaking and writing
• Preferred: 3 years in operations, servicing, or related field

Essential Duties and Responsibilities

• Monitors and evaluates reporting, metrics, trends and consumer interactions, for quality and adherence to internal process and standards and regulatory expectations.
• Works to address issues and trends and collaborates cross-functionally to improve operational processes, quality and controls.
• Maintains all Quality Management performance expectations.
• Notifies Quality Control Management and Business Leadership of any immediate concerns or trends and provides professional feedback regarding findings.
• Remediates findings as set forth by Quality Control Management.

Competencies

• Ability to make effective decision making on complex matters.
• Excellent project management skills.
• Ability to adjust to new developments/changing circumstances.
• Excellent written and verbal communication skills.
• Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding.
• Financial Services Industry knowledge

** HIBRID POSITION FOR CDMX AND QUERETARO**

**ADVANCED ENGLISH REQUIRED**