Hexagon is a global leader in sensors, software and autonomous solutions. Hexagon's Manufacturing Intelligence division offers solutions that use data from the design and engineering, production and metrology sectors to make manufacturing processes smarter every day. We have approximately 21,000 employees in 50 countries.

We are currently looking for a: Order Management Specialist (Shared Services)

Main Tasks:

• Use SFDC and CPQ support Sales with Quoting, Purchase Order review
• Use various ERPs to enter sales orders, send invoices, transact credit & rebills
• Use various software licensing tools to create and manage software licenses
• Manage POs and Invoicing on Customer Portals
• Support Customer onboarding
• Support Sales with forecasting by updating Opportunity records in SFDC
• Communicate delivery dates to customers by communicating with the factory on a regular basis. 
• Address and document customer requests and issues, ensuring prompt response and resolution from the field and various departments
• Engage in follow up activities such as thank you letters, calls, and technical support issues. 
• Participate in the development of tools and documentation to increase the efficiency of the sales process. 
• Provides input, documentation & feedback to Commercial Operations Manager & Sales Engineers as required.

Qualifications / Experience

• Must be proficient in English; ability to read, write and speak English fluently.
• Minimum of 2 years of experience working in a Sales Administration role.
• Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• SFDC, CPQ experience preferred.
• LX, Navision, Business Central and Intacct ERP experience preferred.
• Ability to establish excellent working relationships with outside sales engineers, customers, management, and various internal departments.
• Demonstrated efficiency to work in a fast-paced environment.
• Excellent time management skills and the ability to multi-task. 
• Strong analytical and problem-solving skills
• Some travel to the US and Canada may be required (10%)

What we offer

• Food coupons
• Vacations Bonus. 100% of base salary of earned vacation days.
• Year End Bonus (Aguinaldo). Equivalent to 30 days of base salary.
• Personal Life Insurance.
• Medical Insurance. Coverage is offered at no cost to the employee, spouse, and children of 18 years or less.
• Vacations: As required by Mexican Law.

**Please, ensure that you send your CV in English to the contact details of the current vacancy, this step is crucial to ensure that your profile is properly considered in our evaluation.