Purpose:

This role will focus on Operations and Support of various GMAS North America, Europe and Asia Pacific applications. This role will focus on monitoring the production and certification environment to ensure application SLAs are met.  

Essential Duties:

• Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
• Will manage team releases, coordinate with internal customers on platform operations
• Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
• Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes
• Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.
• Will be available to provide 24/7 on-call support for the Merchant Accounting System
• Act as a mentor and leader for entry-level roles

Other Duties:

• Will establish and maintain critical relationships with internal and external customers to ensure work products are delivered promptly 
• Will drive initiatives, collaborate with other teams and resources 

Required Qualifications:

• Bachelor's Degree or relevant experience in place of education
• Minimum four years of Relevant Experience 
•  Information Technology Field and/or Bankcard Industry experience
• Able to work days, Mon-Fri, 8 AM to 5 PM.
• Must be available for 24/7 On-Call production support.
• Google Suite experience 
• Merchant Accounting System (MAS) knowledge 

Preferred Qualifications:

• Demonstrated ability working in a high volume, high availability environment 

Competencies:

• Strong verbal and written communication skills.
• Collaborates effectively with others
• Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
• Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.
• Skills / Knowledge - Developing professional expertise in applying company policies and procedures to resolve various issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work and detailed instructions on new projects or assignments.
• Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs
• Industry Knowledge - Continued self-education as it relates to current or future roles within the team
• Incident Response - Knowledge and skills to contribute to all phases of Incident Response.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.