Job Description

NSF is looking for an Audit Delivery Manager for our ISR Health Science group. This Audit Delivery Manager will provide leadership, strategy, and direction for all operational aspects of the NSF-H&S services to achieve growth and profitability targets of assigned region. To provide management to assigned Senior Lead Auditors and all audit team members to ensure the efficient delivery of all NSF-H&S audit services in support of NSF's global mission.
PRINCIPAL ACCOUNTABILITIES:
- Select, train, develop, motivate, and maintain a competent workforce to provide audit services for NSF-H&S customers and monitor and evaluate their performance.
- Directly supervise assigned senior lead auditors and auditors providing leadership and development to audit delivery staff.
- Assist in developing, implementing, and monitoring annual operating plans and budget for H&S auditing services, along with other necessary reports, consistent with corporate strategies and operating plans.
- Provide technical guidance and leadership to NSF-H&S team in estimating and planning audit services utilization based on audit demand, required client audit distributions, and define the necessary processes evolutions to improve operational performance.
- Manage auditor performance dashboard (set of KPIs) based upon auditor efficiency and quality of performance and establish required action plans for auditor performance achievement as necessary to deliver process improvements and profitability.
- Measure and monitor internal improvements to improve efficiency and customer service.
- Accountable for the development of work plans for H&S audit team members.
- Conduct 3rd party audits as assigned for 25% of the time (approx. 4.5 audit days/month)
- Perform witness audits to maintain auditor competency and performance.
- Assist in the development and maintenance of standard operating procedures, checklists, and records as necessary.
- Establish and maintain effective communication with the Director, Global Audit Delivery ISR.
- Monitor and resolve client needs, service delivery issues, technical interpretations and competitive threats escalating to Director if necessary.
- Manage auditor performance within assigned area of responsibility using efficiency, quality of work and utilization plan as metrics.
- Exercise coordination functions with various company departments such as the technical and operations teams.
- Perform other duties as requested.

Qualifications

- Bachelor's degree in environmental health, related science, engineering, or business.
- Five years related industry work experience in health, science, safety, or quality.
- Three years supervisory or management experience including managing team leaders and direct staff.
- Demonstrated leadership success.
- Demonstrated ability to work well as a team member and leader.
- Certified as a consultant or auditor for ISO 13485 standard
- Two years experience providing third-party audit services.
- Ability to work independently from remote (home-based) location.
- Ability and willingness to work varying hours as needed to effectively address work needs.
- Ability and willingness to travel as needed.
- Must maintain a valid, unexpired state issued driver's license.
- Excellent communication skills (written and verbal).
- Experience with Microsoft Office software, i.e. Word, Excel, PowerPoint, Outlook, etc.
PREFERRED QUALIFICATIONS:
- Advanced degree in environmental health

About Us

NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

About the Team

NSF International Strategic Registrations (NSF-ISR) offers comprehensive management systems certification to internationally accepted standards for quality assurance, safety, sustainability and environmental protection, and information security for a wide range of industries, including automotive, aerospace, food, health sciences, water, and forestry. Our client-focused teams have deep industry expertise and are committed to supporting the journey to certification by adding value at every stage, helping to empower organizations to drive process and performance improvements for products, people, and the planet.