Role: Service desk

Location: Zapopan, Jal. México

Key Skills: Active directory, ServiceNow

Fulltime Permanent Position with HCL Technologies México

Requirements:

-Active directory and ServiceNow for ticket follow up

-2-3 years of experience in similar role

-High school certificate

-Customer-focused

-Time availability is required.

-Thorough knowledge of troubleshooting remote access issues

-Excellent communication skills, (active listening skills)

-Able to articulate and speak with clear voice

-Must have empathy with end users

-Good writing techniques (English)

-Good phone techniques (English)

-Experience with: Citrix, ServiceNow, Active Directory and connections to VPNs

-Conversational English and Spanish.

We offer:

• Direct Hiring, 100% payroll schema
• Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations, 30 days of Christmas bonus)
• Training and certifications on new cutting-edge IT skills and emerging technologies.
• Convenient office locations
• Great work environment
• Flexible dress code
• Multicultural environment

• Share your CV in English