This Position is the prime contact for customer support related activities and is responsible for providing excellent customer service for external customers and business partners by utilizing product knowledge and Order to Cash process-Closely. Acting as the extended arm of the business (commercial).

Client Details

Leading company in the chemical sector, specializing in silicones.

Description

Efficiently process Order-to-Cash activities from Order Management to Credit & Debit note editions - all order types & customers.
Keep clients proactively informed about their TIER I + TIER II case status, sample order status, and take appropriate actions as needed.
Act as the front line + sedentary business role (aside from Commercial partners) for all inquiries (phone, email, web) related to sales, products, and services and ensure full satisfaction of customers on products, services and features.
Analyze data from Salesforce reports + dashboards to identify open issues and take appropriate action
Drive complaints resolution: Act as the interface communication flow between Sales, logistic services and all other support departments-Finance, Product Stewardship; Trade Compliance; Quality.
Analyze data from SAP : open claim reports and identify the follow-up actions needed.

Profile

2-3 years Customer Service + Inside Sales focused experience - sedentary or field sales, or similar position
Order to cash experience
Advanced English
Intermediate Portuguese
Bachelor's degree
Experience in chemical industry (Desired)
Customer focused mindset with the ability to develop business relationships with internal / external customers and suppliers
Experience in SAP
Salesforce experience desired
Significant customer relations experience in international environments.
Keen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills
Attentive to details

Job Offer

Competitive salary
Grocery tickets
Meal tickets
Saving fund
Christmas bonus (30 days)
Gift ticket for Christmas
Vacation (12 days)
Individual medical and life insurance plan
Annual medical check up