Come to meet us and find "your spark" by collaborating with freedom and flexibility to grow your career potential in your new role as:

Service Desk

Location: Guadalajara, Jalisco

Contract type: Full Time- Time Shifts

Activities:

• Provide hardware / software / network problem diagnosis /
• Resolution via telephone/email/chat or videocall for customer's end users Classify Service Calls according to the specified options.
• Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.
• Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.

Skills:

• 2-3 years of experience in similar role
• High school certificate
• Customer-focused
• Time availability is required.
• Thorough knowledge of troubleshooting remote access issues
• Excellent communication skills, (active listening skills)
• Able to articulate and speak with clear voice
• Must have empathy with end users
• Good writing techniques (English)
• Good phone techniques (English)
• Experience with: Citrix, ServiceNow, Active Directory and connections to VPNs 

We offer:

• Direct Hiring, 100% payroll schema
• Benefits above law (Major and minor medical insurance, saving fund, grocery coupons)
• Great work environment
• Flexible dress code
• Multicultural environment

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