Trilingual Representative Integral (Spanish, French, English)

The Trilingual Representative Integral (Spanish, French, English) will take orders from Canada Distributors in Spanish, English and French

Follow up on Canada´s distributors needs in Spanish, English and French regarding Distributor Relations, Order Support and Order Tracking. Follow up with Distributor´s complaints, requirements, and inconveniences until resolution.

Provide service via chat for Distributors from Canada in Spanish, French and English, updating personal information and supporting Distributors with the necessary information to help their business growth.

Detailed Responsibilities:

• Track member´s orders showing with empathy and good service.
• Document any adverse event reported by a Distributor and continue with the process needed for them to receive proper follow up by the correct department.
• Provide Distributors with information regarding promotions, events, and our products.
• Orientation for our Distributors so they can obtain better results from products and company services.
• Reactivate Distributor´s account when they request it.
• Document each one of the interactions that our Distributors have.
• Leave cases pending for different departments according to our Distributor´s needs.
• Work hand in hand with other areas such as Finance, Warehouse, Operations, Sales Centers and Order Audit to provide solutions for order issues.
• Assist with order adjustments, modifications, or cancellations when applicable as a onetime exception.
• Keep a professional communication with Management, Area Supervisors, work collages, different departments and Distributors providing quality service.
• Stay up to date on any changes to stay updated on area processes.
• Have a proper use of all tools to provide an efficient service for our Distributors and their businesses
• Support Herbalife´s corporate events.
• Have basic knowledge on what departments we should be transferring our Distributors to according to their needs or inconveniences.
• Advise supervisors of any problems with our member´s tools such as: Goherbalife and Myherbalife to report via Help Desk.
• Make (OB) calls to provide relevant information to our Distributor´s regarding promotions, launches and business opportunities.
• Contribute to decrease call Flow of our Sales Order department.
• Support OB campaigns when WFM requires it.
• Be available to support at the call center on holidays and events out of office when the required by the company.
• Correctly assign HNCare cases for proper and efficient follow up and reporting.
• Distributor support via chat.

Qualifications:

Experience:

• ?1 year experience in customer service.
• Experience on Sales Order.
• Knowledge on de Microsoft Word, Excel, E-mail, Internet.

Skills:

• Excellent skills written and spoken in Spanish, English and French.
• Technical Career or High School Diploma
• Ability to interact with other corporate areas.
• Distributor, customer, and teamwork oriented.
• Knowledge on de Microsoft Word, Excel, E-mail, Internet.
• Excellent communication, both verbal and written in Spanish.
• Teamwork oriented.
• Adaptable to changes, proactive and innovative.
• Organized
• Ability for problem solving and to complete tasks delegated by supervisor/coordinator.
• Capable of adapting to work environment.
• Fast learner.
• High level of responsibility
• Ability to multitask
• Good grammar.
• Observative and high common sense.
• Good working under pression.

Education:

• Technical Career or High School Diploma