Be a part of Stefanini!

At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future. Apply Pre-Sales Engineer in Digital Workplace!

As a Pre-Sales Engineer in Digital Workplace, particularly within an organization that follows Stefanini's culture and approach, regular activities and goals might include:

1. Client Engagement: Conduct meetings with potential clients to understand their business needs and challenges. Actively listen and ask questions to clarify requirements and pain points.
2. Solution Design: Design customized digital workplace solutions that align with client needs and Stefanini's offerings. This includes preparing and presenting demos, proposals, and proof of concepts (POCs).
3. Collaboration: Work closely with sales, technical, and delivery teams to ensure proposed solutions are feasible and align with client expectations and company capabilities.
4. Market Analysis: Stay updated with the latest digital workplace trends, technologies, and competitive landscape. Share insights with the team to enhance Stefanini's market positioning.
5. Feedback and Improvement: Collect feedback from clients and internal teams post-engagement to identify areas for improvement and success factors. Use this feedback to refine future strategies and solutions.

Goals:

1. Client Satisfaction: Ensure high levels of client satisfaction through effective communication, solution customization, and ongoing support. Aim to establish long-term relationships and foster trust.
2. Revenue Growth: Contribute to achieving and surpassing sales targets by effectively addressing client needs with compelling solutions. Focus on creating value that leads to new opportunities and client retention.
3. Solution Innovation: Continuously seek innovative solutions that enhance Stefanini's digital workplace offerings. Aim to position Stefanini as a thought leader and trusted advisor in the digital workplace domain.
4. Team Collaboration: Foster a collaborative environment by sharing knowledge, supporting team members, and working towards common goals. Embrace Stefanini's culture of respect, diversity, and unity.
5. Professional Development: Pursue personal and professional growth through continuous learning, certifications, and staying abreast of industry developments. Share acquired knowledge and best practices with the team.

REQUIREMENTS:

• Experience: A minimum of 3 years of experience in roles related to Digital Workplace, including project presentations in Field Services, Service Desk, and Contact Center.
• Education: Degree in Computer Science, Information Systems, or a related field.
• Language Skills: Fluent in English with a C1 level certified by Cambridge.
• Technical Knowledge: Knowledgeable in SLA's, KPI's, and experienced in RFI, RFQ, and RFP processes. Familiar with the sales and pre-sales process.

Tools Proficiency:

1. Service Desk Software: Proficiency in service desk software such as Zendesk, ServiceNow, or similar.
2. Collaboration Tools: Skilled in the use of collaboration tools like Microsoft Teams, Slack, or Zoom.
3. Cloud Platforms: Basic knowledge with cloud services management tools for AWS, Azure, or Google Cloud.
4. CRM Systems: Experience with CRM systems like Salesforce or HubSpot.
5. Analytical Tools: Proficiency in data analysis tools such as Excel, Google Sheets, or Tableau.

Training:

1. Digital Workplace Training: Formal training in digital workplace solutions and management.
2. Cloud Technologies: Courses or workshops on cloud technologies and their application in digital workplaces.
3. Sales and Communication: Training in sales techniques, customer relationship management, and effective communication.
4. Cybersecurity Awareness: Training on cybersecurity best practices for digital environments.
5. Project Management: Courses on project management methodologies like Agile or Scrum.

Essential Duties and Responsibilities:

1. Planning, design, and implementation of the transition from one technology or business process to another.
2. Provide leadership focus on aspects of change, including people, business processes, systems and technology, job roles and organization structural changes.
3. Oversees all change management aspects of large scale programs and responsible for the change management success of programs.
4. Ability to recommend strategy to mitigate risks.
5. Ensures that all defined change management deliverables are completed on time and on budget.
6. Collaborates with project sponsors and the project teams to ensure success.
7. Involved in the development of the change management discipline including standards, guidelines and procedures.

We offer:

• Salary negotiable
• Legal benefits
• Benefits above the law
• Discounts in gyms, universities, languages schools and more
• Career plan