Guidance (Text Only)

Job Posting Content
Content for the Responsibilities and Qualifications section of the job posting should be leveraged from the Role Library found on HRWeb: HRweb - Role Library.

For guidance on how to create an impactful job description, reference the Job Posting Aid.

For roles in the EU or UK: Years' experience should not be included.

Accessibility Guidance
- Use only the "Paste as Text" button in the text editor to transfer content, especially if using Microsoft Word, PPT, Outlook or OneNote

Change the Font Family to Calibri

- Do not use special characters
- Use only one sub-heading for each of the 3 sections - e.g.
- Responsibilities -> Key responsibilities
- Qualifications -> Skills required
- Only format content within the text editor (e.g. create bullets and bold styling using the associated buttons in the editor)
- Remove all blank characters at the end of a sentence by pressing Enter to end each line

Follow these suggestions for what to avoid in your job advertisement:
- Do not mention unannounced products, technologies or project codenames.
- Do not discuss future product milestones or roadmaps.
- Do not mention executive names.
- Do not use a team name unless well known to external audiences.
- Do not discuss internal company goals or business strategies.
- Do not discredit current Microsoft products in market or use language with a negative connotation when describing Microsoft products or services.
- Do not use stats that may be newsworthy such as downloads, units, market share, sales, revenue, or other business metrics without first consulting your Public Relations team.
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- Absolute security, safety, and privacy do not exist. Therefore, do not make any statements that express or imply absolute security, safety, and privacy.
- Do not reference internal URLs, job levels, or terminology.

Responsibilities (Text Only)

- Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues.
- Availability to work a mix of day and night shifts.
- Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
- Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
- Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
- Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
- Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Verify security compliance for decommissions and processes data-bearing devices for destruction.
- Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
- Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
- Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.
- Embody our culture and values.

Qualifications (Text Only)

Required Qualifications:
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology.
- Ability to communicate in English in a professional setting.
- 1+ years' experience working in a production, mission-critical 24x7x365 data center environment.
While not required, we also look for the following Preferred Qualifications:
- Associate degree in computer science or other field and/or equivalent work experience.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.