Centris is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations. Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey, Aguascalientes, and Queretaro.

Position Overview

As a Support Engineer, you will work with leading-edge software and cloud technologies. You will also assist customers during service-related events, including creating support tickets and answering basic technical questions related to their environment and the company's services. As needed, you will also be the primary contact who will provide coordinated escalation to advanced technical support engineers to resolve open tickets.

Main Responsibilities

• Implement and support complex scalable application infrastructure.
• Install, Configure, Deploy, Standardize, Automate, Update, Support, and Troubleshoot services for customers such as:

LAMP Stack: Linux, Apache, MySQL, PHP

Database Services (MySQL, Redis)

• Experience in debugging Ruby, Bash, or PHP
• Host & network-based firewalls.
• DNS
• AWS, Google and other cloud architectures

Position Requirements

• Advanced English level
• Experience in Linux system administration having thorough knowledge and love of Linux operating system (preferably a Debian distribution)
• Strong experience with LAMP stacks: Linux, Apache, MySQL, and PHP

Education and Experience

• Bachelor's degree in computer science, engineering, or equivalent work experience
• Experience with e-commerce applications – Magento, Drupal, Redis, WordPress, WooCommerce and others.
• Experience with LAMP stacks: Linux, Apache, MySQL, and PHP

Perks of working with us:

• Weekly payment
• $2,000.00 mxn HO bonus.
• Law benefits
• Great working environment
• Wellness Programs
• Career development opportunities
• Remote Work but you will need to work on site only 2 days per month.