Sales Operations Manager 

Who are we?

We are a company that provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to Mexicans.

Our organizational purpose is to build a better world through financial inclusion, and we see the role Sales &Operations Manager as being critical in shaping and persevering our organizational culture that is centred around our purpose.

We are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.

You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The role?

This is a senior leadership role within the Mexico market, working closely with the Country Manager to develop and execute a business strategy that will enable us to achieve our business goals and objectives. Your primary area of focus is to successfully lead the sales and customer service teams Mexico, achieving aggressive growth targets through operational excellence, continuous process improvement and outstanding customer satisfaction. This includes ensuring that the business remains optimally operational, profitable, customer focused and resourced in an innovative and cost-effective way. You will do this with strong leadership, strategic thinking, flexibility and humility.

The responsibilities

Sales and Growth

-       Deliver on customer growth targets, meeting, and exceeding expectations.

-       Explore and manage external Sales channels and partners.

-       Be flexible and pragmatic about the resources and structure needed to support business growth and take a just in time approach to ensure no wastage.

-       Identify all opportunities to grow and develop the business.

-       Partner with marketing to develop and execute a focused sales strategy, with technology and creativity at its heart.

-       Develop a sustainable administrative support for the business that is grounded in self-service, technology enabled and is as efficient and effective as possible.

Operational Excellence & Process Improvement

-       Review current business processes and provide strategic direction and advice on process improvements.

-       Be all over the performance data, in it, breathing it, living it – driving growth and reducing costs.

-       Take every opportunity to improve business performance within and outside of your direct remit.

-       Care about the business; ensuring robust processes and policies are in place to protect it and allow the team to operate flexibly, creatively, and efficiently.

Customer Service

-       Define and execute the Customer Service strategy for México, which include underwriting, waiting for documents, back-office coordination, early collection, and external call centre.

-       Put customer experience and innovation at the heart of our business processes – value our customers and those that value them.

-       From the offset, maintain and demand high levels of customer service from yourself, your suppliers, outsource partners and in the technology that is used.

-       Monitor the Customer Satisfaction, NPS and other key measures in Customer area. Strive for continues improvements, propose changes to keep the quality of Customer Service on highest level possible.

-       Develop and achieve relevant customer KPIs that drive customer satisfaction.

People

-       Provide strong leadership to drive high performance and achieve KPI's and targets.

-       Create a team environment that is collaborative, self-sustaining, and flexible.

-       Provide that your function is resourced appropriately to serve the business needs.

-       Be a great boss and leader, know when to push and when to pull.

-       Recognise, develop, and retain talent.

-       Inspire those people around you to want more for themselves and the business, to say, ‘Why not! Let's do it'.

-       Create a working environment that supports optimum workforce productivity, engagement, effectiveness, and efficiency.

-       Work with the team to create a culture that best supports delivery of the business plan and brings the brand to life.

-       Be playful, be brave, be curious.

-       Finance

-       Care about what we spend to ensure the teams hard work translates into profit.

-       Treat this business like it is your own.

So, what skills, knowledge, and experience do you have?

Skills

-         Fluent in verbal and written business English.

-         A great motivator.

-         Strong people and thought leadership.

-         High level commercial acumen.

-         Strategic thinker.

-         Work collaboratively with leadership team to achieve business outcomes.

-         Strong analytical skills.

-         Know how to sell.

-         Able to influence others.

-         A natural manager who understands what drives and motivates others.

-         Innovative, inquisitive.

-         Brave.

-         Able to balance resources.

-         Flexible – happy to roll your sleeves up when needed.

Knowledge & Experience

-         Proven success in a similar role.

-         Understand the principles of process improvement.

-         Strong customer service experience – both strategic and operational.

-         Effectively led teams responsible for sales, customer service and operational excellence.

-         Proven success in sales development and growth in a challenging environment.

-         Proven ability to develop and execute strategies that drive business performance.

-         Developed and implemented business process improvement resulting in operational excellence.

-         Deep understanding of the consumer finance industry.

-         Strong experience in people leadership including attracting, developing, engaging and retaining talent.

-         Worked within digital financial services. (Desirable)

-         International Mobility. (Desirable)

What we can offer you

-         Work with the best team in a startup environment.

-         Hybrid working model.

-         Work Leave Permissions additional to the Law.

-         Work Life Balance Program with different initiatives.

-         Free Lunch once per week.

-         Various team building events throughout the year.

-         Unlimited online Medical Attention, Psychological and Nutritional Advisory.

-         Self – care

Sounds good?

If your answer is yes, please send us your CV.

Only short – listed candidates will be contacted. All short – listed candidates will be invited to do an initial online screening as part of the recruitment process.

We are company is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.

All employment will be based on merit, competence, performance, and business needs.