In this opportunity as an SAP Basis- Service Management, Analyst, you will:  

• Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.
• Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.
• Monitor, support, and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.
• Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices.
• Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Responsible for monitoring and analyzing business operational and technical key metrics.

About You

You're a fit for the role if your background includes:

• Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
• Fluent English is a must.
• 2+ years of experience in SAP Integration/ ETL 7 Basis across configuration, development, testing, and release.
• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
• Proven track record of success participating in projects and initiatives even with ambiguous details provided.
• Strong customer service, problem-solving, organizational, and conflict management skills.
• Strong IT Service Management and standards experience.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
• Proven ability to learn new technologies quickly.
• Hands-on experience with programming and scripting languages.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
• ITIL knowledge.

Competitive salary, benefits above the law, hybrid mode