At least 2 years' experience, preferably in a hotel of similar size and complexity.
Highly appreciated international experience and/or having performed functions in more than one hotel.
QUALIFICATIONS:
Degree or diploma in Business Administration, Hotel Management or related field.
Good knowledge of the principles of revenue management and commercial policies.
Working knowledge of various computer software programs (Microsoft Office, etc) and Front Office systems.
Fluency in local language is a must and a high level of English is required.
KEY ACCOUNTABILITIES:
Analyze the operations reports and management hotels account, studying the different parameters as well as their evolution.
Elaborate the hotel annual budgets, on the basis of the commercial objectives defined by the Management, market, environment and historic sales.
Guarantee that cost and productivity are adapted to revenue performances.
Manage the commercial activity of the hotel together with the commercial department, designing the rate structure based on the defined commercial policy, occupation level and evolution of the market.
Identify commercial opportunities, contact potential clients and make visits and presentations of the hotel's services. In addition, try to find out the additional business potential of our in-house guests, and also hunt for the missing guests.
Work closely with Sales as well as the Revenue Management department to maximize room revenue.
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).
Represent the company and the hotel on several occasions within the communities where we operate.
Inspect facilities regularly and enforce strict compliance with health and safety standards.
Monitor and develop team members' performance, providing supervision, professional development, evaluations and delivering recognition and reward.