EXPERIENCE:

• At least 2 years' experience, preferably in a hotel of similar size and complexity.
• Highly appreciated international experience and/or having performed functions in more than one hotel.

QUALIFICATIONS:

• Degree or diploma in Business Administration, Hotel Management or related field.
• Good knowledge of the principles of revenue management and commercial policies.
• Working knowledge of various computer software programs (Microsoft Office, etc) and Front Office systems.
• Fluency in local language is a must and a high level of English is required.

KEY ACCOUNTABILITIES:

• Analyze the operations reports and management hotels account, studying the different parameters as well as their evolution.
• Elaborate the hotel annual budgets, on the basis of the commercial objectives defined by the Management, market, environment and historic sales.
• Guarantee that cost and productivity are adapted to revenue performances.
• Manage the commercial activity of the hotel together with the commercial department, designing the rate structure based on the defined commercial policy, occupation level and evolution of the market.
• Identify commercial opportunities, contact potential clients and make visits and presentations of the hotel's services. In addition, try to find out the additional business potential of our in-house guests, and also hunt for the missing guests.
• Work closely with Sales as well as the Revenue Management department to maximize room revenue.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).
• Represent the company and the hotel on several occasions within the communities where we operate.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Monitor and develop team members' performance, providing supervision, professional development, evaluations and delivering recognition and reward.
• Recruit, interview and train team members.