Responsibilities for Internal Candidates

• Provides clear and concise direction on a regular basis to Field Service supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Remote Monitoring and Customer Services teams, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to customer requirements.
• Acts as liaison between customers, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

Qualifications for Internal Candidates

Required Qualifications

• Bachelor's Degree or equivalent work experience required.
• Typically has 4 years of experience in Field Service and typically 0-2 years leadership experience.