Hace más de 1 mes
Engagement Manager
Salario no mostrado por compañía.
dcm infotech limited en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Hace más de 1 mes
Engagement Manager
Salario no mostrado por compañía.
dcm infotech limited
en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Detalles
Contratación:Permanente
Espacio de trabajo:PresencialDescripción
Preference
High level Roles & Responsibilities
- A person having experience of working as an engagement manager for an Indian IT services organization, speaks English and Spanish fluently OR
- A person from Mexican origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently.
- Experience in Media & Telecom domain business.
High level Roles & Responsibilities
- Embed and work very closely with Customer organization/account for growing the existing service lines. Work on mining the account for more opportunities in the existing and other divisions of customer organizations to enhance business growth.
- Meet the revenue targets for the account.
- Ensure customer satisfaction and retention. CSAT Index - Ensure Coverage, Response rate of >80%, CSAT Average of 4.5 & above
- Onsite attrition - Timely completion of appraisals for onsite engineers, engaging them.
- Timeliness of alerts/intelligence for business growth/retention.
- Act as the onsite bridge for all offshore engineers to enable them understand requirements unambiguously for turning around proposals & deliver projects successfully.
- Build strong relationship with customers to ensure business continuity and business growth.
ID: 18182166
