Job Description

The Zendesk brand is a vital part of our company, and keeping it alive and well is an important job. We take this job seriously but approach our work with charm, humour, and most importantly, a touch of weirdness.

Firmly rooted in visual storytelling, the job offers the outstanding opportunity to drive and shape appealing and immersive narratives across customer-facing events and internal communications. This is a global role with a wide range of assignments and stakeholders. You will be part of our Creative Events & Experiences team, collaborating closely with colleagues in the US and Europe, and partners from around the globe.

You will be a creative and collaborative powerhouse among your fellow designers, working closely with the Creative Ops, Design and Marketing teams to conceptualize and implement presentations that look and feel like Zendesk.

The day-to-day:

As a visual storyteller, you will work closely with cross-functional teams within the company assessing topic, audience, and branding to design a set of slides that tell a story and persuade an audience
Create visual stories that engage, inspire, and connect with audiences
Utilize existing brand assets from the Zendesk library to build fresh art directions
Identify the need for and create presentation guidelines and templates to scale brand efforts across the company
Partner with the Identity team to develop presentation design system needs, documentation and iteration
Think audience experience first: help create meaningful and smooth presentation flows
Take complex, technical concepts and transform them into easy-to-understand, on-brand presentation visual assets
Work with cross-functional teams, collaborating with Designers, Copywriters, and the Video Team
Partner with the Creative Director to develop and guide the presentation strategy for our annual flagship event, Relate
Collaborate with our colleagues from other departments and external partners, like agencies and suppliers
Present design solutions to stakeholders, defend design decisions and incorporate feedback
Help evolve the Zendesk brand and push it to new levels

Skills required:

Proficiency in Adobe, Keynote (including animation), Figma, and Google apps
Experience working with motion designers (knowledge of AfterEffects is a plus!)
Proficiency in curating visual storytelling that engages
Excellent communication skills
Ability to translate complex concepts into digestible content
Strong graphic design fundamentals (i.e. typography, colour theory, hierarchy, contrast, and grid/layout composition).

Where We Work:

Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

• Important include your portfolio as attachment with your application

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.