Senior Engineer - Observability

Mexico City (Hybrid)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Out of our competence center in Mexico we support various IT sub functions: from ERP through Infrastructure Services or Commercial, Digital and Finance IT. Our main goal is to support Alcon's transformation journey and build a strong organization that can quickly react to a changing business environment. By joining Alcon, you will become a part of the global IT team that works closely with stakeholders from all around the world.

As a Senior Engineer - Observability you will provide senior level guidance and hands-on support of all observability operations and activities. Act as a single point of contact (SPOC) and subject matter expert (SME) for all observability technologies, ensuring their optimal stability and performance, as well as driving and proposing technology improvements. Be the driving force behind proactive, data-driven solutions, and operations using observability concepts and best practices.

HOW YOU WILL MAKE A DIFFERENCE

• Design, implement, and maintain a unified monitoring environment that embraces observability concepts and best practices.
• Utilize advanced observability tools and techniques to identify unusual patterns and behavior within IT systems so they can be addressed proactively.
• Analyze telemetry data to ensure IT systems' health, optimal performance, reliability, and efficient resource allocation.
• Utilize observability tools and techniques to enhance user experiences by analyzing telemetry data, optimizing performance, and reducing bottlenecks.
• Take a proactive approach to collecting, processing, analyzing, and visualizing data from various sources within an IT system to uncover hidden patterns, detect anomalies, and optimize performance.
• Advise IT leadership in areas of observability technologies and strategies.
• Lead and direct observability operations team in daily activities.
• Assist with troubleshooting and problem-solving when issues arise.
• Collaborate with IT teams to ensure that the observability environment is appropriate, efficient, and effective. Be a data steward and bridge the gap between data producers and data consumers.
• Ensure proper technical documentation is in place for observability policies, procedures, and practices.
• Review vendor roadmaps and lead efforts to implement new technology, features, enhancements, and upgrades.
• Ensure all changes are reviewed, approved, and executed according to quality standards as defined by IT.
• Ensure adherence with security and compliance policies and procedures.

WHAT YOU WILL BRING TO ALCON

• University degree and/or equivalent work experience in implementing and supporting observability environments, concepts, and best practices.
• 5+ years of technical experience with monitoring tools such as LogicMonitor, Dynatrace, DataDog, AppDynamics, New Relic, Splunk, etc.
• Strong knowledge of observability technologies and strategies with the ability to clearly articulate to stakeholders.
• Proactive and strategic in designing telemetry strategies, implementing comprehensive monitoring systems, and leveraging advanced tools to gain real-time insights and identify potential issues before they escalate.
• Ability to derive meaningful insights from telemetry sources such as metrics, events, logs, and traces.
• Ability to identify patterns, detect anomalies, and build a holistic understanding of system behavior.
• Understand the concept of data producers and data customers.
• Understand complex distributed systems.
• Strong in English communication skills (both spoken and written).
• Very good organizational skills with ability to handle multiple issues in parallel.
• Understanding of other technologies such as Kubernetes, Docker, Nomad, Tanzu, etc.

HOW YOU CAN THRIVE AT ALCON:

• Benefit from a growing, innovative environment.
• Sharpen your current skills and gain exposure within different areas of the business.
• Focused and strategic growth and development opportunities.
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight and improve lives!

WHAT WE CAN OFFER YOU:

• Opportunity to join a growing, early-stage organization built within a mature, stable global company
• Friendly working environment and a diverse and highly motivated team
• Individual career development plan and possible career growth within a newly created account
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits & compensation package
• Flexible hours and remote work possibilities (min 3 days per week office-based)

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

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