Job Summary: SpotOn is a leading fintech company in the payments industry, providing innovative solutions for businesses of all sizes. We are seeking an experienced and dedicated Program Manager to join our team. The Program Manager will be responsible for planning, executing, and finalizing a wide range of non-IT projects while ensuring consistency with the organization's strategy, commitments, and goals. Program manager will indirectly lead cross-functional teams to ensure seamless project execution, resource allocation, risk management, and timely achievement of deliverables. The role requires strong leadership, communication, and organizational skills to manage multiple projects simultaneously and maintain stakeholder satisfaction.

Roles and Responsibilities:

• Develop and implement comprehensive project plans, including scope, timelines, budget, resources, and risk assessment for Customer Experience area.
• Proactively gather, collect, and analyze data to make new recommendations to the Customer Experience Department in search of improvements and solutions to bottlenecks.
• Align project objectives with the organization's overall strategic goals and ensure adherence to corporate policies and guidelines.
• Partner with cross-functional teams, providing guidance and support as needed.
• Regularly monitor project progress, identify potential risks, and proactively implement mitigation strategies to ensure projects stay on track.
• Collaborate with functional managers to secure necessary resources and maintain resource availability throughout project lifecycles.
• Establish and maintain strong relationships with internal and external stakeholders, ensuring their needs and expectations are understood and met.
• Communicate project status, risks, and successes to stakeholders through clear and concise reporting and presentations.
• Identify opportunities for cost optimization promising project quality.
• Implement and maintain quality standards across all projects, ensuring deliverables meet or exceed established criteria.
• Conduct regular project evaluations and post-project assessments to identify areas for improvement.
• Foster a collaborative and high-performing project management team by providing coaching, mentoring, and professional development opportunities.
• Encourage a culture of continuous learning and improvement within the team.
• Utilize data to inform strategic initiatives 

Qualifications:

• Bachelor's degree in Engineering, Administration, or any other relevant field to the position.
• Proven experience as a Senior Project Manager, successfully managing IT or non-IT projects from initiation to completion.
• Strong understanding of project management methodologies, tools, and best practices.
• Excellent leadership, communication, and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
• Demonstrated ability to handle multiple projects simultaneously while maintaining attention to detail.
• Proficiency in project management software and tools.
• Analytical and problem-solving skills to identify and address project-related challenges.
• Fluent in Excel and Google Sheets
• Experience working with Confluence, Monday or comparable project management tools
• Certifications in project management (e.g., PMP) are a plus.
• Customer Experience are a plus
• The ability to influence others.
• This is a hybrid position, requiring candidates to be in the office three days a week and allowing for remote work two days a week. Must be based in CDMX (Mexico City).

This job description is intended to convey information essential to understanding the scope of the position and general nature and level of work performed by the employee holding this job. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role. The company reserves the right to modify, add, or remove duties as necessary.

SpotOn is an equal-opportunity employer, and we encourage applicants from all backgrounds to apply. If you are a results-driven and experienced Program Manager seeking a challenging role in managing non-IT projects, we invite you to submit your application and join our dynamic team.

 

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