About the Role:

In this opportunity as an Account Specialist?, you will:

• Partner with account executives and account managers with sales, upsell and cross-sell opportunities and renewals by providing relevant data and insights.?
• Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.?
• Track and manage all customer renewals, ensuring timely and accurate processing.?
• Prepare and send out quotes, contracts, and other necessary documentation in a proactive and efficient process.?
• Serve as a point of contact for customers regarding sales, renewal, and support inquiries.?
• Provide regular updates to the sales team and management on sales, renewal status and performance metrics
• Communicate with customers regarding upcoming renewals, addressing any questions or concerns.?
• Analyze customer data to identify trends and opportunities for improvement
• Maintain and update accurate and timely customer information in the CRM system?

About You

You're a fit for the role if your background includes:

• ?3+ years experience in account management, retention & renewals, sales, or a related field.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and sales tools, driving utilization of tools and process training
• Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.?
• Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement.
• Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.?
• Strong organizational skills, proactive communication, and the ability to manage multiple tasks and deadlines.?
• Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.?
• Ability to work effectively with cross-functional teams.

Compensation: For this role we offer a salary base of 32,000 mexican pesos (before taxes), with commissions up to 15,000 MXN additional.

Our benefits package includes:

• Private medical expenses insurance, includes both major and minor expenses and includes immediate family members
• Dental insurance
• Life and disability insurance
• Grocery vouchers equal to 10% of the gross monthly salary
• Christmas bonus of 30 days
• 12 vacation days (Vacation premium 65%)
• Connectivity payment of $400 MXN monthly
• Bonus to equip home workspace of approximately $5,020 MXN (reimbursable)

If this is of your interest, please reply with:

• your telephone number so I can contact you
• your resume in English.

To apply, please upload your updated resume in English.

Location: CDMX