Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
Support the subject matter expert (SME) for all policies and procedures.
Ensure data integrity through audits of the HR Information System.
Update and analyze work process design and flow for policies and procedures.
Provide policy interpretataion recommendations.
Create and present training presentations.
Research and work in a team environment to resolve employee issues, by working directly with internal/external clients and vendors.
Serve as an employee and customer advocate.
Identify and drive process improvements, quality and compliance across the function.
Analyze data issues and provide Root Cause Analysis in problem resolution.
Incorporate Lean practices into all daily activities and ongoing projects.
Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.
Assist with data migration and auditing during acquisition process.
Ensure alignment of grading structure and support Gender Pay Reporting.
Foster, develop and maintain strong internal and external relationships with key vendors.
Ensure use of employee self service.
Requirements
University degree.
+ 1 year of experience in Human Resources.
Advanced conversational English.
Microsoft Office.
Knowledge of platforms such as Workday, SuccessFactors, or ServiceNow (Desired).
Skills:
High attention to detail.
Excellent customer service skills.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.