Title: Business Analyst

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Summary

Teleperformance (TP) is seeking an experienced and enthusiastic Scrum Master/Business Analyst. As a vital member of our Workday functional team, you will play a key role in supporting the implementation and ongoing maintenance of our Workday HR system. As a Scrum Master/Business Analyst, you will act as a facilitator, coach, and servant leader, ensuring the team adheres to Scrum principles and Agile methodologies. Your role will involve removing obstacles, fostering collaboration, and driving continuous improvement within the team. Be prepared to dive into a demanding environment where you will actively remove obstacles, foster collaboration and drive items to resolution.

Key Responsibilities

· Facilitate Scrum Sessions: includes daily stand-ups, sprint planning, sprint reviews, and retrospectives.

· Coaching Sessions: Coach team members on Agile practices and principles to enhance productivity and efficiency

· Monitor timelines and due dates: Maintain, drive and safeguard project timelines and deliverables, ensuring alignment with business goals.

· Reporting and Analytics: Creating and maintaining reports that identify business needs and opportunities. Create dashboards and visualizations to communicate findings effectively.

· Issue Resolution: Identify and resolve impediments that hinder the team's progress.

· Communication: Create and provide regular updates to stakeholders, team and leader on use case progress, issues and team performance.

· Requirements gathering: Partner with various groups to develop and document business processes to include workflows and system requirements

Education

· Bachelor's degree in Human Resources, Information Technology, Business, or a related field preferred.

· Scrum Certification (Certified Scrum Master)

Experience

· Minimum of 3-5 years of experience as a SCRUM Master with a strong understanding of Agile framework including SCRUM and Kanban; additional 2-4 years as a Business Analyst

Technical skills

· Software Development: Experience in software development, especially in an HR environment.

· Security Administration: Understanding of a systems security model, including user roles, permissions, and data access.

· Integration building: Familiarity with creating requirements and managing Scrum teams that are technical in nature with a focus on bilateral integrations

· Data Management: Skills in data import/export processes and managing data integrity within the system of record.

· Project Management: Familiarity of various project management tools such as MS Project, Jira and Azure Dev Ops.

· Basic HR Knowledge: A solid understanding of HR processes and best practices to effectively support the team.

· Business Visualization tools: A solid understanding tools such as Visio, Powerpoint, LeanIX and Signavio.

· User Support Skills: Effective communication skills to assist users and provide training as needed.

· Diligence: Sharp focus on detail to ensure data accuracy.

Location: Any Site

Modality: Fully remote

At TP, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.

At TP we celebrate and value diversity