Bolsa de trabajo Ingeniería en La Venta Del Astillero, Zapopan indeterminado

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Hoy

Technical Support Engineer

Si el reclutador te contacta podrás conocer el sueldo

WIPRO TECHNOLOGIES SA DE CV enGuadalajara, Jal.

Empresa verificada

Sobre el empleo

Categoría: Ingeniería

Subcategoría: Ingeniero

Educación mínima requerida: Universitario sin titulo

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Híbrido

Descripción

Detailed Job description:

As a Collaboration Support Engineer, you will be primarily focused on technical support of the collaboration services. Be a core member of the collaboration team to enhance, design, implement, and support current and new collaboration services.

Role & Responsibilities:

Provides tier I - III support for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team.
Customer relationship management.
Work collaboratively with the broader collaboration team.
Assist with training for internal employees focused on supported platforms and products.
Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
Engage with technical staff to contribute to the technical strategy and design to meet business needs.
Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance.
Document and maintain Playbook for standard operating procedures and best practices for areas of responsibility.
Ability to own an issue and drive the problem to a resolution within agreed SLA.

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20689110

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