Are you an engineer with a strong customer satisfaction orientation and a passion for quality? Do you have experience in managing technical meetings, audits, and validations with customers? If so, you might be the ideal candidate for the Customer Relationship Engineer role at Forvia!
Forvia, a leading automotive technology leader, is seeking a dynamic Customer Relationship Engineer to join our team at our cutting-edge facility.
As a Customer Relationship Engineer at Forvia, you will play a pivotal role in enhancing customer satisfaction through meticulous attention to our production processes. Your key responsibilities will include:
Developing the customer satisfaction by relying on a controlled production process
Organizing and participating in all technical meetings with the customer
Solving technical problems, managing changes, and ensuring progress
Auditing all related storage sites and the customer assembly line to ensure the compliant use of our products
Defining and enforcing the scale of demerit products coherent with the customer's specifications
Managing and guaranteeing resolution of customer concerns and working closely with Production Quality
Validating and accepting the packaging range
Minimum?education level
Bachelor's degree in engineering with a Master's degree in engineering preferred
Professional Experience
Minimum 5 years of experience in combining development and production
Customer management experience
Experience and success managing a functional network
Willingness to travel 25% of the time
Skills and competencies
Business and finance basics
Knowledge of the automotive industry
Results and teamwork orientation
Minimum bi-lingual (English required)
Good knowledge of Program standards, tools and methods
Strong Customer satisfaction orientation
Minimum bi-lingual (English required)
Above average communication skills and interpersonal skills
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