Collections Agent – Logistic Services

Position Summary

The Collections Agent will be responsible for assisting with accounts receivables and collections duties, including but not limited to: collecting outstanding accounts receivable from the existing client base, resolving customer billing issues, and reducing accounts receivable delinquency.

Main Responsibilities

• Review open accounts for collection efforts.
• Make outbound collection calls in a professional manner while maintaining and improving customer relationships.
• Resolve client billing issues and reduce accounts receivable delinquency.
• Ensure customer payments are collected according to due dates.
• Identify issues causing account delinquency and discuss them with Account Managers.
• Review and monitor assigned accounts and applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Send email correspondence to customers to encourage payment of overdue accounts.
• Assist in month-end closings and annual financial audits.
• Complete all assigned tasks accurately and on time.

Other Responsibilities

• Perform other related activities or projects as assigned.

Qualifications

• Bilingual English/Spanish required.
• Enthusiastic, persistent, and confident approach.
• Computer savvy with working knowledge of relevant software.
• Excellent organizational and time management skills.
• Strong communication skills with problem-solving abilities.
• Detail-oriented and able to manage multiple tasks.
• Bachelor's degree in Business Administration, Accounting, or a related field.

Experience

• Bachelor's degree in Business Administration, Accounting, or a related field.
• Minimum of 2 years of previous experience in accounts receivable, debt solutions, and/or payment solutions.
• Experience with McLeod and AS400 software preferred.

Location: Monterrey, NL

Job Type: Full-time with full benefits

Salary: $20,000 MXP per month