Refina la ubicación de tu búsqueda
VER MÁS
Refina la ubicación de tu búsqueda
Hoy
Service Client Team Leader (Call Center environment)
$35,000 - $40,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
I. Job Description
This position is key in maintaining daily operational rigor, establishing successful client partnership, and paving the way for new business opportunities for the company.
Principal Responsibilities:
· Assists Operations Manager in ensuring smooth daily operations
· Provides excellent customer service and determines the needs of the client
· Implements and oversees the quality of deliverables and manages team relationships effectively to ensure exceptional performance.
· Balances the needs of key stakeholders and ensures the teams that they are assigned with are aware of the combined end goals.
· Establishes operational objectives and work plans, delegate assignments to subordinate Team Leads when necessary and conducts regular meetings to improve productivity, product knowledge, and customer satisfaction.
· Manages and drives performance from the Team Leads and associates in meeting SLAs.
· Participates in the development and presentation of proposals for business development
· Analyzes performance trends and provide process improvements and resolution
· Collaborates with Support groups in identifying gaps in the process and providing action plans and resolution
· Manages program attrition
· Assists Operations Manager in maximizing profit and reducing loss
II. Qualifications:
· Bachelor Degree
· Experience in call center or BPO environment
· At least 3 years in a supervisory role in a similar process
III. Skills Required
· Exceptional English verbal and written communication skills
· Effective client management
· Attention to detail and ability to multitask
· Excellent decision making skills
· Self-motivated and able to motivate others by providing constructive feedback
· Ability to work well under pressure with minimal supervision
· Proficient with Microsoft Office with strong emphasis on Excel
ID: 20669856