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QA Supervisor - BPO
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ALORICA en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Call center
Educación mínima requerida: Bachillerato
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands – the ones you love and use every day!
Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!
Summary
Performs professional supervisory work coordinating the actions of a team dedicated to quality review and oversight. Work is performed under broad supervision.?
Key responsibilities?
- ?Manages team of quality assurance programs and staff.
- Ensures client's quality expectations of team is achieved.
- Works directly with operations management to identify and report quality needs.
- Coordinates with training group to ensure compliance with all training issues and forward quality results to improve overall performance.
- Provides regular quality performance results to managers, center operations team, and corporate. Ensures appropriate staffing and ratios are maintained.
Experience, Knowledge, Skills & Abilities
- Ability to provide feedback and demonstrate a variety of coaching methods. Ability to effectively organize work and priorities against deadlines.
- Significant knowledge working with Microsoft Office, knowledge of Excel intermediate to advanced.
- Advanced English level (B2 in CEFR) and excellent communication skills.
- Minimum 1-year of supervisory experience, preferable in a Quality Assurance setting (BPO).
- Minimum 1-year of experience in a call center environment is mandatory.
- On-site position in Tecnoparque CDMX.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20682447