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Hace 2 sem
Head of Collection/ Coordinador de cobranza
$35,000 - $45,000 Mensual
OPERADORA FIJI en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Call center
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Prestaciones de ley
- Plan de carrera y crecimiento
Descripción
Join UltraDinero and lead the collection strategy that drives real impact!
At UltraDinero, a SOFOM specialized in microloans, we are looking for our next Head of Collection — a proactive, analytical, and results-oriented leader with strong operational expertise to optimize our debt recovery processes.
We are specifically looking for candidates with experience in call center-style collections within financial institutions, banks, collection agencies, or BPO firms.
**We are not seeking profiles focused exclusively on financial or credit risk collections.**
Responsibilities:
- Design and implement effective collection strategies across different delinquency stages.
- Supervise the internal collections team and manage relationships with external agencies.
- Evaluate and improve the organizational structure of the collections department.
- Set clear and measurable goals per team and collection channel.
- Monitor KPIs, generate reports, and present results to international management.
- Ensure compliance with internal policies and applicable regulatory guidelines.
- Maintain constant communication with Credit, Risk, Customer Service, and Legal departments.
Requirements:
- 3 to 5 years of experience managing call center-style operational collections.
- Proven experience leading internal teams and coordinating with external collection agencies.
- Background in financial services, banks, BPOs, or collection firms is preferred.
- Strong knowledge of recovery metrics, performance tracking, and portfolio monitoring.
- High attention to process, results-driven leadership, and operational discipline.
- Fluent English is mandatory (required for reporting and communication with international leadership).
- Bachelor's degree in Business, Finance, or related fields.
We offer:
- Gross monthly salary: $35,000 to $50,000 MXN
- Competitive compensation package.
- Growth opportunities in a fintech company with international projection.
- On-site position (Mexico City)
- Dynamic, collaborative, and result-driven work environment.
Are you ready for a real challenge?
Apply now and lead a collections operation that truly makes a difference in people's lives.
Please note: Interviews will be conducted in English. Only candidates with proven operational collections experience and fluent English will be considered.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20618369