The Project Manager plans, executes, controls and monitors the project on behalf of the project sponsor. To do this, the project manager must coordinate and integrate activities across multiple functional lines.

Key Responsibilities and Accountabilities

· Performing key planning work and giving adequate direction to those performing detailed planning.

· Reviewing contracts and proposals.

· Assuring that all goals, plans, and schedules are consistent.

· Establishing and maintaining effective control of the project scope.

· Controlling changes in the scope of the project.

· Define work structure among multidisciplinary teams.

· Promoting a healthy working environment.

· Interfacing with the project sponsor and project leader.

· Interfacing with the Client.

· Interfacing with third parties (suppliers and subcontractors).

· Monitoring results to assure that specifications and contract conditions are being met by all parties.

· Analysis and communication of risks and issues.

· Manage project payments/expenditures (when applicable).

· Elaborate project reports.

· Ensure to keep updated the project information in PMO NSR tools.

Main Job Requirements

Education and Specific Training

• Bachelor's Degree

• Master's Degree (Desired)

• English: Oral: 80%, Written: 80%

Work Experience

• Interest on leading projects in IT & Customer Service-oriented organizations.

• Experience in Contac Center Industry

Technical Skills

• Time Management

• Planning & Scheduling

• MS Project and Excel (advanced level desired)

Apply now and join our team!