Principal Duties and Responsibilities

• Review and evaluate insurance certificates, making decisions based on customer contractual documentation and accordance with pre-set company compliance requirements
• Ensure timely and accurate updating of Insurance Tracking System with customer parameters and policy information
• Communicate insurance certificate deficiencies to insurance agents, customers, and account managers to attain compliant insurance.
• Respond to requests from internal / external customers via phone, fax, email, and Siebel timely

Knowledge and Competencies

• Insurance experience preferred
• Strong PC Skills Microsoft office preferred
• Highly detail oriented
• Outstanding communication skills
• Strong problem solving and analytical skills
• Ability to manage conflict
• Strong focus on customer relations and delivering world class customer service
• Superior time management and organization skills with the ability to maintain standards in high demand environment.