About the Role

We are looking for a motivated and detail-oriented Cloud Operations Support Engineer to join our client's team in the tech industry sector. In this role, you will contribute to ensuring the seamless delivery, maintenance, and operation of commercial cloud applications and services, maintaining high service standards, and supporting both internal and external customers.

(We support for relocation, only people in Mexico)

Responsibilities

• Proactively identify, diagnose, and troubleshoot complex issues related to web applications, backend services, and IaaS/PaaS deployments across Microsoft Azure and Google Cloud Platform (GCP).
• Lead the resolution of major incidents, acting as the subject matter expert and coordinating across teams to restore services swiftly and effectively.
• Serve as a key escalation point between L1 support teams and L3/Engineering, focusing on identifying and documenting functionality issues, reliability concerns, and software bugs.
• Provide operational support for engineering teams, including setup and configuration of DNS, SSL Certificates, Active Directory, and other infrastructure services.

Requirements

• Bachelor's degree in Computer Science, Software/Cloud Development, Information Technology, or a related engineering field.
• Minimum of 5 years of hands-on experience in cloud platforms, programming, and automation.
• Certifications such as Azure certifications (AZ-900, AZ-104, AZ-303, or AZ-304) are highly desirable.
• Proficiency in containerization and orchestration (Docker, Kubernetes) and strong scripting skills (Python, Bash, PowerShell).

Preferred Qualifications (if any)

• Good knowledge/experience in cloud databases products such as Cassandra, MongoDB, PostgreSQL.
• Experience with using remote access solutions and monitoring tools like Azure/GCP monitoring tools, BigQuery, etc.

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We're always looking for talented individuals who are ready to make a difference.