Are you passionate about technology and customer service?

Join a global project providing technical support to a prestigious hotel chain with a presence across the Americas and the Caribbean. You'll work on-site in Cancún, delivering local and remote support to multiple countries in both Spanish and English.

What you'll do

• Serve as the first point of contact for internal and external users, resolving technical issues quickly and effectively.
• Install and configure computers, IP and traditional phones, printers, and other devices acquired by the company.
• Manage the inventory of equipment, including those in use, under review, or in maintenance.
• Install and configure hardware and software according to the organization's technology platform.
• Provide user support for software and hardware, as well as technical assistance for official events and meetings.
• Perform preventive and corrective maintenance on hardware, software, and printers.
• Handle tickets generated in ServiceNow, ensuring timely and well-documented responses.
• Protect the integrity of information and equipment by applying preventive measures to reduce risks.
• Maintain computers, servers, and office communication systems in optimal condition.
• Prepare and assign equipment to new hires, both nationally and internationally, documenting all deliveries.
• Comply with PCI standards and log any changes to certified equipment.

What we're looking for

• Advanced conversational English (exam and interview with the client).
• Previous experience in Level 1 technical support (on-site and remote).
• Familiarity with remote access tools (AnyDesk or similar).
• Basic knowledge of Active Directory.
• Excellent attitude, service orientation, and teamwork skills.
• Reside in Cancún or be willing to relocate.
• Only people who live in Cancún (Municipio Benito Juárez, Quintana Roo).

What we offer

2-year project with the possibility of being hired directly by the hotel based on performance.

Competitive salary based on experience.

Weekly transportation bonus: $1,000 MXN.

Monthly attendance bonus: $900 MXN.

Benefits as per Mexican law

Professional, multicultural, high-level work environment.