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Bilingual Technical Support – Live in Cancún & Support the Americas and the Caribbean

$12,000 - $13,000 Mensual

Empresa confidencial enBenito Juárez, Q. Roo

Empresa verificada

Sobre el empleo

Categoría: Tecnologías de la Información - Sistemas

Subcategoría: Soporte técnico

Educación mínima requerida: Técnico

Detalles

Contratación:

Temporal

Horario:

Tiempo completo

Espacio de trabajo:

Presencial

Descripción

Are you passionate about technology and customer service?

Join a global project providing technical support to a prestigious hotel chain with a presence across the Americas and the Caribbean. You'll work on-site in Cancún, delivering local and remote support to multiple countries in both Spanish and English.

What you'll do

Serve as the first point of contact for internal and external users, resolving technical issues quickly and effectively.
Install and configure computers, IP and traditional phones, printers, and other devices acquired by the company.
Manage the inventory of equipment, including those in use, under review, or in maintenance.
Install and configure hardware and software according to the organization's technology platform.
Provide user support for software and hardware, as well as technical assistance for official events and meetings.
Perform preventive and corrective maintenance on hardware, software, and printers.
Handle tickets generated in ServiceNow, ensuring timely and well-documented responses.
Protect the integrity of information and equipment by applying preventive measures to reduce risks.
Maintain computers, servers, and office communication systems in optimal condition.
Prepare and assign equipment to new hires, both nationally and internationally, documenting all deliveries.
Comply with PCI standards and log any changes to certified equipment.

What we're looking for

Advanced conversational English (exam and interview with the client).
Previous experience in Level 1 technical support (on-site and remote).
Familiarity with remote access tools (AnyDesk or similar).
Basic knowledge of Active Directory.
Excellent attitude, service orientation, and teamwork skills.
Reside in Cancún or be willing to relocate.
Only people who live in Cancún (Municipio Benito Juárez, Quintana Roo).

What we offer

2-year project with the possibility of being hired directly by the hotel based on performance.

Competitive salary based on experience.

Weekly transportation bonus: $1,000 MXN.

Monthly attendance bonus: $900 MXN.

Benefits as per Mexican law

Professional, multicultural, high-level work environment.

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20682913

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México

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Benito Juárez, Quintana Roo, México

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Quintana Roo, México