Are you a natural leader with a passion for delivering outstanding customer experiences? We're looking for a Customer Service Supervisor to lead our Contact Center team and ensure top-tier service for our clients.

What You'll Do:

• Lead and coordinate daily operations of the customer service team.
• Support agents with escalated calls and ensure timely resolution of customer issues.
• Collaborate with other departments to solve customer inquiries.
• Monitor performance and provide feedback to team members.
• Train staff on new tools and procedures.
• Foster a positive and motivated team environment.

What We're Looking For:

• Bachelor's degree (completed or in progress).
• 1–2 years of experience as a supervisor, ideally in a call center.
• Advanced English (spoken and written).
• Proficiency in Microsoft Office and email tools.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask, stay organized, and work under pressure.
• Customer-focused mindset and team spirit.

Nice to Have: Experience with Power BI.

What We Offer

• Above-the-law benefits
• Career development opportunities
• A collaborative and inclusive work culture
• Involvement in high-impact customer experience projects