We are seeking a highly motivated and bilingual Customer Service Representative fluent in both English and Canadian French. The ideal candidate will play a vital role in delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction across multiple communication channels.
Key Responsibilities
Customer Support: Provide professional and courteous assistance to customers via phone, email, chat, and other communication platforms in both English and Canadian French.
Issue Resolution: Identify, troubleshoot, and resolve customer concerns efficiently while maintaining a positive and empathetic attitude.
Product Knowledge: Develop a thorough understanding of the company's products, services, and policies to provide accurate information to customers.
Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions using the company's CRM system.
Escalation Management: Escalate complex issues to appropriate departments or supervisors while ensuring timely follow-up and resolution.
Feedback Collection: Gather customer feedback and insights to help improve products, services, and processes.
Qualifications
Language Skills: Fluency in both English and Canadian French (written and spoken) is mandatory.
Experience: Previous experience in customer service or a related field is preferred.
Communication Skills: Excellent verbal and written communication skills in both languages, with the ability to convey information clearly and professionally.
Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively.
Technical Skills: Proficiency in using customer service software (e.g., CRM tools), email platforms, and basic computer applications.
Adaptability: Ability to handle a fast-paced environment and manage multiple tasks simultaneously.
Teamwork: Collaborative mindset with the ability to work independently and as part of a team.
Additional Requirements
Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
Strong cultural awareness and understanding of Canadian French-speaking regions and their nuances.
A customer-focused attitude with a commitment to delivering exceptional service.
Why Join Us?
Opportunity to work in a dynamic and inclusive environment.
Competitive salary and benefits package.
Professional growth and development opportunities.
Be part of a team that values diversity and bilingualism.
This role is ideal for individuals passionate about helping others and bridging communication gaps through their language skills. If you meet the qualifications and are ready to make an impact, we encourage you to apply!
We're located in Monterrey Downtown, NL.
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