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Hoy
Agente de call center bilingüe
$15,000 - $18,000 Mensual
MDMG MI DOCTOR S.A. DE C.V. en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Bachillerato
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Prestaciones de ley
- Atractivo esquema de bonos
- Seguro de vida
Descripción
PRIMARY FUNCTION: Our office in Monterrey provides remote service to several Medical Offices in the United States. In this role, you will answer incoming calls from our patients to provide outstanding customer service in support of our mission, goals and values.
ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all the duties that may be assigned.)
1. Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude.
2. Follow prepared scripts based on call type.
3. Register new patients by gathering pertinent information and entering into system.
4. Set patient appointments upon request and identify future visits.
5. Document information within our systems.
6. Collect all necessary and pertinent information over the phone to facilitate follow-up.
7. Respond to patient inquiries.
8. Meet established standards within all performance criteria.
18. Attend any necessary training/meetings to be up-to-date on protocol changes.
We're offering: On site training, mandatory law benefits from day one, and additional benefits after 90 days from hire date. Equipment will be provided to work from home.
Typical working conditions: Hybrid job, some on-site work might be required. The position involves high and frequent call volumes. The environment requires the ability to multitask, communicate clearly and concisely, data entry for extended periods of time. Will require sitting for long periods of time.
Education: High School diploma or equivalent.
Experience: Prefer a minimum of one year experience in a call center environment. Previous customer service experience is required.
Language: Bilingual. Must be able to communicate proficiently in English and Spanish
Knowledge, Skills & Abilities: Demonstrates ability to work well in a team environment. Strong multi-tasking skills. Attention to detail, accuracy and timeliness are critical. General PC knowledge including Microsoft Office, Internet and Email.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20683991