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Hace 4 días
INSIDE SALES
$35,000 - $40,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
Descripción
JOB SUMMARY
The Inside Sales Representative is a customer driven position responsible for interfacing with the client and various key departments within the organization to deliver responsive and committed support to our clients in a prompt and timely manner. This position requires an individual familiar with working in a fast-paced sales environment while being able to work independently and within a team on a daily basis. The successful candidate's main duties assigned are:
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Identify the customer's needs and respond to incoming inquiries over the telephone and/or email including but not limited to product information, pricing, production lead times dates and any anticipated delays.
· Prepares cost estimates by analyzing bids, lettings, specifications and requirements.
· Generate quotes and update sales opportunities into CRM system including reviewing of customer specifications and BOMs.
· Process new orders, change orders, credits and returns into ERP system.
· Provide order status to clients on an as-needed basis.
· Expedite and update sales order shipping dates in ERP system by monitoring production and purchasing reports.
· Oversees the entire life cycle of a customer's order from order entry to shipping and delivery of the order.
· Handle customer complaints and provide problem resolution to the client and corrective actions when errors occur.
· Research and provide historical sales data reports.
· Prepare weekly sales, backlog and pipeline reports.
· Collect and prepare cost analysis data for various product lines to ensure our commercial strategies are aligned with the current market.
· Coordinates, prepares and submits complex bid responses.
· Assists with collecting payments for outstanding invoices.
· Performs other duties as required and assigned by management.
QUALIFICATIONS
· Ability to multitask efficiently and work under pressure in a fast paced environment
· Must be detailed oriented
Drives to improve internal processes and eliminate non-value-added tasks.
· Outstanding customer service, organizational and conflict management skills
· Proficient in MS software applications such as Outlook and Word
· Must possess advanced Excel skills: pivot tables, pivot reporting, charts, advanced formulas, conditional formatting, etc.
· Excellent verbal and written communication skills
EXPERIENCE
· Must have a minimum of 5 years insides sales or related experience in a manufacturing or distribution sales environment
· 5 years of ERP and CRM systems
Language Skills
· Fluency in English is required both written and verbal.
ID: 20684593