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Hoy
Customer support
Si el reclutador te contacta podrás conocer el sueldo
KEMET DE MÉXICO, S.A. DE C.V. en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Fondo de ahorro
- Vales de despensa
- Prestaciones superiores a las de la ley
Descripción
YAGEO is seeking a detail-oriented, customer-focused professional to support our Customer Support Team and deliver exceptional service to our valued clients. In this role, you'll manage customer orders from quote to delivery, resolve issues, and provide key insights to drive account success. You'll be the friendly and reliable face of YAGEO to our customers, playing a critical role in ensuring satisfaction and operational excellence.
Education & Experience
2-3 years customer service experience and/or AS degree in business ?
Responsibilities
- Support Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts?.
- Responsible for all aspects of customer order management including quoting, entering, forecasting, expediting, and modifying customer orders?.
- Serve as the “face” of YAGEO by responding to customer inquiries, needs, and complaints?.
- Resolve accounts receivable discrepancies and manage customer product returns?.
- Process and analyze customer forecast data weekly including review of historical trends, demand drivers, and forecast results?.
- Manage inventory targets (including safety stock levels)?.
- Share any interaction and involvement with customers that might require the Inside and/or Outside Sales attention?.
- Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods?.
- Maintain level of product knowledge, order management system, and Enterprise Resource Planning tools?.
- Provide solutions and recommendations for improvements?
Qualifications and Skills
- Advanced English level (Fluent).
- Strong Excel skills.
- Attention to detail. ?
- Highly organized with ability to meet deadlines.
- Strong analytical abilities.
- Strong sense of urgency.
- Excellent written and verbal communication.
- Strong team player?.
- Critical thinking?.
- Problem solving.
If you like to become a member of us, KEMET would be happy to schedule an interview with you. If you know someone who fits the profile, please share it with us.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20677054