We are a purpose-driven healthcare technology company passionate about innovation and using technology to help people by solving real-world problems. Our team designs, builds, delivers, and supports industry-leading assisted living software solutions.

?? Location: Providencia, Guadalajara, Mexico

??? Language: Bilingual (English & Spanish)

?? Work Authorization: Must be legally authorized to work and currently residing in Mexico, with a valid US visa for travel.

We are seeking a highly capable and self-driven Product Manager who thrives with minimal oversight. This individual will operate confidently within established systems and processes, demonstrating adaptability and independence while consistently delivering high-quality results.

They will excel at setting priorities, managing timelines, and collaborating effectively to align with strategic goals. The ideal candidate demonstrates forethought, proactive communication, and innovative problem-solving skills, while embracing new technologies to enhance product development.

Key Accountabilities

• Build and maintain a backlog of work for engineering by collecting bugs, feature requests, and prioritizing based on patterns.
• Collaborate with CS/AM teams to prioritize escalations.
• Manage sprint scope changes and project milestones.
• Gather requirements from clients and stakeholders, documenting findings.
• Apply discovery techniques to assess value, usability, feasibility, and business viability.
• Work closely with UX designers to understand user workflows and map personas.
• Lead solution design discussions with designers, developers, and tech teams.
• Plan sprints, maintain roadmaps, and facilitate daily scrums.
• Keep stakeholders informed and demo features regularly.
• Conduct UAT and coordinate beta testing to refine features.
• Create rollout plans and enable sales/client services with documentation and training.
• Define and track adoption and usage metrics for new and existing features.

Culture:

Our culture is rooted in purpose and passion. We show up each day with a positive attitude, ready to make a difference. We care deeply about our work, our clients, and each other, and we act with honesty, respect, and integrity. We thrive on change, embracing curiosity and continuous growth.

From creating joyful experiences to delivering high-quality, impactful solutions, we relentlessly seek excellence in everything we do. Joining our team means being part of a collaborative group driven to improve lives through innovative software and meaningful connections.

Requirements

• 3+ years of experience as a Product Manager at a SaaS company.
• Deep understanding of customer needs, workflows, and buying behavior.
• Strong analytical skills for both qualitative and quantitative insights.
• Business acumen with ability to deliver solutions within operational constraints.
• Awareness of competitor products, industry trends, and market shifts.
• Proven leadership in guiding teams (“pods”) toward high performance.
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Benefits

We prioritize innovation, collaboration, and personal growth. You'll have the opportunity to work on meaningful projects, be part of a supportive team, and enjoy a culture that values work-life balance and professional development.

• Christmas Bonus: 30 days, to be paid in December.
• Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
• Minor Medical Insurance: VRIM membership with special discounts on doctor's appointments and accident reimbursements.
• Dental Insurance: Always smile with confidence!
• Life Insurance: (Death and MXN Disability)
• Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
• Cell Phone Reimbursement & Transportation Subsidy.
• Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• Multicultural Exposure: Work with operations within Mexico and the United States.
• MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• Exclusive Discounts: Benefits with different companies for being part of MezTal.
• Academic Agreements: Access to national universities and language schools.