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Desktop support analyst

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Empresa confidencial enEl Salto, Jal.

Empresa verificada

Sobre el empleo

Categoría: Tecnologías de la Información - Sistemas

Subcategoría: Soporte técnico

Educación mínima requerida: Universitario sin titulo

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Presencial

Descripción

Automotive Company is looking for a bilingual IT Professional:

Objective

Provide direct technical support to users, ensuring the optimal operation of networks, equipment, and technology services through personalized assistance, incident resolution, and physical infrastructure maintenance.

Main Responsibilities

User Support: Troubleshoot technical issues on workstations, printers, peripherals, and software through tickets or direct requests.
Structured Cabling: Install and organize network cabling (UTP, fiber), label network points, and set up racks and patch panels.
Network Configuration: Connect and configure switches, create basic VLANs, verify connectivity, and resolve local network issues.
Physical Diagnostics: Inspect connections, replace damaged cables, check network ports, and run certification tool tests (not a limitation).
Equipment Installation: Prepare new laptops and PCs, install operating systems, configure user profiles, and connect them to the corporate network.
Preventive Maintenance: Clean equipment, check ventilation, update software and firmware, and ensure devices remain operational.
Documentation: Record each intervention in the ticketing system, including actions taken, solutions applied, and recommendations.

Requirements

Technical degree or bachelor's in Computer Science, IT Systems, or related field.
1–2 years of experience in on-site technical support.
Intermediate–advanced English (for user support and documentation).
Knowledge of structured cabling, basic switching, and end-user support.

Personal Skills

Friendly and patient user service.
Ability to work under pressure and resolve issues quickly.
Strong organizational and task-tracking skills.
Teamwork with other IT areas.

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20706338

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El Salto, Jalisco, México

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