We are looking for a motivated and tech-savvy Helpdesk Technician to join our IT support team. This position is ideal for someone with basic knowledge of the Azure and AD user management environments.
This role will involve basic end-user support and acting as the first point of contact for support phone calls, triaging of helpdesk tickets with assignment and escalation for tier 2 or higher issues.
Key Responsibilities:
Ability to perform basic user administration, including disabling user accounts in Microsoft Entra ID and Active Directory.
Support password resets, group membership changes, and basic access requests.
Help troubleshoot login and authentication issues, including MFA support.
Support Azure Virtual Desktop issues, including login and connection issues.
Follow documented procedures for onboarding and offboarding users.
Escalate complex issues to senior technicians.
Maintain accurate records of support requests and resolutions in the ticketing system.
Contribute to documentation and knowledge base updates.
Required Qualifications:
1 - 2 years of experience in an IT support or helpdesk role
Basic understanding of Active Directory and Microsoft Entra ID (Azure AD).
Familiarity with Windows operating systems and Microsoft 365 applications.
Strong communication and customer service skills.
Willingness to learn and grow in a fast-paced IT environment.
Preferred Qualifications:
Exposure to identity and access management concepts.
Experience with a ticketing system (e.g., ServiceNow, Jira, or Zendesk).
Basic knowledge of PowerShell or scripting is a plus.
Relevant certifications (e.g., CompTIA ITF+, A+, or Microsoft Fundamentals) are a bonus.
Benefits:
Competitive salary and benefits.
Flexible remote work environment.
Access to the latest tools and technologies.
A culture that values innovation, ownership, and transparency.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.