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Hace 1 día
SR SQL Application Support Specialist
$50,000 - $60,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
Desde casaDescripción
MUST HAVE SKILLS/QUALIFICATIONS:
* Computer Science concept of Data Structures in practical use cases
* Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues
* Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions
* Strong knowledge of SQL / RDBMS (Sybase ASE/IQ and DB2 would be an added plus).
* Knowledge of Object Oriented programming languages: Java or C++
* Knowledge of Scripting languages: Shell scripting (Perl, JavaScript or Python would be an added plus).
Idioma del Soporte N3: Inglés.
IT Manager and Senior L3 Support Engineer with over 8 years of experience supporting and maintaining
RESPONSIBILITIES:
* Work actively with team members to analyze and resolve application issues
* Identify defects, discrepancies, and trends by ways of code debugging or log analysis
* Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
* Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
* Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
* Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
* Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
* Actively participate in Change management process with view to manage risk in production environment
* Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency
* Develop reports that provide trending statistics to track and manage application health and support service performance
* Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
Remote work
ID: 20666584