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Hoy
Bilingual Field Support Technician
$13,500 - $16,800 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
IT Field Service Technician JR and SR Bilingual
Requirements.
Bilingual English / Spanish.
2-6 years of experience as Field Technician providing support in corporative environments. We are covering 4 different positions having experience from 2-3 and 4-6 years of experience on different salaries.
Experience on supporting End User Computing and basic Datacenter and Networking as smart hands. Very good communication skills in front the users is mandatory (this is in Spanish).
Experience on receiving technical remote support in English different accents when supporting networking and datacenter equipment.
? Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.
? Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS
? Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.
? Guide users with step-by-step instructions on installing applications.
? Document and record incidents, service requests and their resolutions in the internal ticketing system.
? Direct unresolved issues to the next level of support personnel
? Help create technical documentation and manuals (KA) for known issues.
? Image and deploy Laptops/ Desktops/Tablets to end users.
? Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)
? Coordinating office moves
? Dedicated FTE to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc
ID: 20684615