In this opportunity as an Account Specialist?, you will:
Partner with account executives and account managers with sales, upsell and cross-sell opportunities and renewals by providing relevant data and insights.?
Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.?
Track and manage all customer renewals, ensuring timely and accurate processing.?
Prepare and send out quotes, contracts, and other necessary documentation in a proactive and efficient process.?
Serve as a point of contact for customers regarding sales, renewal, and support inquiries.?
Provide regular updates to the sales team and management on sales, renewal status and performance metrics
Communicate with customers regarding upcoming renewals, addressing any questions or concerns.?
Analyze customer data to identify trends and opportunities for improvement
Maintain and update accurate and timely customer information in the CRM system?
About You
You're a fit for the role if your background includes:
?3+ years experience in account management, retention & renewals, sales, or a related field.
Excellent communication and interpersonal skills.
Proficiency in CRM software and sales tools, driving utilization of tools and process training
Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.?
Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement.
Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.?
Strong organizational skills, proactive communication, and the ability to manage multiple tasks and deadlines.?
Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.?
Ability to work effectively with cross-functional teams.
Compensation: For this role we offer a salary base of 32,000 mexican pesos (before taxes), with commissions up to 15,000 MXN additional.
Our benefits package includes:
Private medical expenses insurance, includes both major and minor expenses and includes immediate family members
Dental insurance
Life and disability insurance
Grocery vouchers equal to 10% of the gross monthly salary
Christmas bonus of 30 days
12 vacation days (Vacation premium 65%)
Connectivity payment of $400 MXN monthly
Bonus to equip home workspace of approximately $5,020 MXN (reimbursable)
If this is of your interest, please reply with:
your telephone number so I can contact you
your resume in English.
To apply, please upload your updated resume in English.
Location: CDMX
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