As a Change & Test Manager Manager, you will be responsible for managing and optimizing operations in Change and Test Management processes. You will lead a team and will plan and adjust service quality, service costs, create, and will maintain and improve these processes, ensuring that delivery meets the required standards, with the main target of business continuity, aiming to prevent and resolve any impact that may occur to our services. This includes applying standard operating procedures that are agreed and validated by every infrastructure owner and escalating to the respective teams when support is required. A user and business-oriented mindset is required, using the processes as a mean to achieve service excellence, creating a positive impact the way we deliver our services. You will work closely with various departments across all Digital Core, the business units, and external partners to ensure smooth service design, implementation and delivery. Your role will involve overseeing the implementation of best practices of these processes ensuring compliance with industry standards.

We offer flexible work hours, and the choice of working from office or home. Join us on this exciting journey and play an important role in defining the future IT Processes.

How You'll Make an Impact

· Sustainability & Quality: Bring orientation to deliver solutions that can be maintained and improved over time, maximizing value to the organization.

· Operational Management: Take responsibility for managing the Resolution Processes, continuously improve them and report results to the organization.

· ITIL Practices: Strong background in implement and overseeing ITIL practices to enhance service management.

· Collaboration: Work closely with various departments and external partners to ensure smooth service delivery.

· Customer Focus: Continuously listen to our internal customers and align service priorities accordingly.

· Cost Planning: Plan and adjust service costs to ensure efficient use of resources.

What You Bring

· Expertise: Strong of knowledge Service Management and related technologies, ideally including operational technology in the shopfloor environment.

· Experience: Several years of experience in managing services and collaborating with various departments and external partners in a large enterprise environment.

· Skills: Decision-making, problem-solving skills, and coordination of third-party providers.

· ITIL Training: ITIL training is advantageous.

· Technical Skills: Proficiency in Service Management & Service-Now.

Rewards/Benefits

• Remote/flexible work
• Supportive work culture
• A wide range of professional development opportunities in a global company