Client Delivery Specialist

We are seeking a Client Delivery Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Client Delivery Specialist at Marsh, you will be responsible for supporting the Partner Success Lead Specialists and the overall partner success strategy by managing their own portfolio of partner relationships (TPM) and delivery against strategic and tactical goals / work.

We will count on you to:

• Responsible for establishing and nurturing long-term relationships with key stakeholders (TPM) within business IT units.
• Support the Manager in mentoring and developing junior team members, sharing best practices, and contributing to a positive team environment.
• Assist in the Service Take On process, ensuring that the Core Tech teams effectively engage with BU IT Teams to understand their needs and ensure the correct services are provided.
• Assess customer health metrics, such as usage statistics, satisfaction scores, and engagement levels. By analyzing this data, they can identify trends, potential issues, and opportunities for improvement.
• Collaborate with various internal teams to ensure seamless customer experience. This involves sharing insights from stakeholder interactions, coordinating efforts to resolve issues, and ensuring that all teams are aligned in their approach to customer engagement.
• Assist in identifying service issues and collaborating with the Manager and wider Core Tech teams to develop strategies to mitigate churn

What you need to have:

• 5+ years of experience in Partner Success, account management, or a related field, preferably within an IT Services vendor organization.
• Proven track record of managing and growing customer accounts, with a focus on customer satisfaction and retention.
• Strong analytical skills with the ability to interpret and present data allowing for data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with stakeholders. Excellent PowerPoint skills
• Strong problem-solving skills and the ability to navigate complex customer situations.
• Proficient in tools like Service Now and Planview is preferable
• Advanced Level of English is a Must

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.